EBS for Oracle CX

Oracle allows multiple integration points for Sales and Marketing teams within the E-Business Suite framework. For organizations already utilizing EBS applications, Customer Relationship Management (CRM) through Oracle CX can be a smart integration point.

Built on an open, standards-based architecture, Oracle CX is designed to streamline business process that connects sales and marketing teams. Through data integration with EBS, various teams can utilize the same data source. The result, accuracy to make decisions and provide better customer experiences.

50 CRM Applications

EBS can improve Customer Experience through a robust offering of CRM applications. There are over 50 CRM applications that can be incorporated. These range from measuring marketing campaigns to automatically dispatching field technicians.

  • Oracle Channel Revenue Management
  • Oracle Marketing
  • Oracle Order Management
  • Oracle Sales
  • Oracle Service

Sales Modules & Functionality

  • Voice
  • Sales Campaigns
  • Enterprise Contracts
  • Address Verification – Per Address
  • Social Data and Insight for D&B Company
  • Opportunity Landscape
  • Address Verification – Unlimited – Mobilytics
  • Incentive Compensation
  • Social Data and Insight for D&B Company Standard, Enterprise or Enterprise Contract Edition Records Edition – Yearly

CPQ (Configure, Price, Quote) Modules & Functionality

  • Multisource Document Creation
  • Shared Test Environment Storage
  • Connector Cloud Service for Salesforce.com
  • Storage

Marketing Modules & Functionality

  • Basic Additional Contacts
  • Look-Alike Model Display Media Execution – Look-Alike Model – Model
  • Additional Activation Vendor
  • Look-Alike Model Management
  • Identity for Saleforce.com
  • Expert Services
  • Expert Concierge Services
  • All Access Education Pass (AAEP)
  • Web-Based Training Subscription
  • Advertising – 10,000 Contacts
  • Private Storage
  • Additional User
  • Event Management
  • Security Administration
  • Engage
  • Customer Profiler
  • Match Multiplier
  • HIPAA Advanced Data Privacy
  • Marketing Approvals
  • Data Tools
  • Basic or Standard Additional Allotments
  • Priority Service
  • Advanced Lead Scoring
  • SSL Certificate Self Purchase – Certificate
  • Standard, Enterprise, or Premium Deliverability

Service Modules & Functionality (RightNow)

  • PCI Certified Cloud Platform
  • Standalone Advanced Agent Knowledgebase
  • Chat
  • Interface Cloud Service – Interface
  • Single Sign–On Interface
  • Dedicated Database with Encryption – Customer
  • Policy Automation for Agents
  • Non-Contact Center Users
  • Cobrowse
  • Social Monitor
  • Mailboxes
  • Peak File and/or DB Storage – Instance Cloud
  • Service – Instance
  • Universal Tier2 Session Monthly
  • Website Search
  • TELUS Hosting Service for Internal TELUS Business
  • Units and/or Oracle RightNow Customers
  • Connect Web Services API Operations
  • Email Sending
  • Custom Domain SSL Application Hosting

Partnering with SkyBridge

SkyBridge is an established partner with deep domain knowledge of Oracle E-Business Suite. Custom Experience (CX) presents an opportunity to expand the teams and departments connected within EBS. Our consultants and developers are experts within Oracle, and in the field.

Get Started. Connect with SkyBridge.