Support & Managed Services

Support & Managed Services2018-10-11T05:17:32+00:00

Supplementing Your Core Team

SkyBridge helps organizations meet the challenge of ongoing ERP maintenance and support with a range of services designed to substantially lower their maintenance costs and ensure timely response and guaranteed service levels.

With over two decades’ implementing, updating, and supporting ERP applications no one is more qualified that SkyBridge to be your round-the-clock managed services partner. We ensure that your applications stay up and running within specified SLAs and that all issues get resolved within agreed-to timeframes.

Remote Monitoring & Helpdesk Support

SkyBridge provides both 24/7/365 application remote monitoring, in addition to on-call helpdesk support should issues arise. When issues occur, in almost all cases, we are able to identify, diagnose, and correct an issue before users even become aware of it.

With teams staffed across our U.S. and offshore development centers in India (Hyderabad), SkyBridge can serve as an extension of a client’s support team, or provide turn-key, 24×7 services. Our staffing model includes a ‘Shadow Team’ approach, supplementing your core team as necessary.

Activities Provided Include

  • Error tracking and debugging
  • Version upgrades or enhancements
  • Comprehensive user support
  • Technical troubleshooting
  • Performance monitoring & Performance testing
  • Quality assurance testing
  • Documentation development and maintenance

SkyBridge carefully outlines service level requirements, customizing our maintenance process for unique client needs. We bring to each project a strong methodology for application maintenance, based on the Oracle Unified Methodology.

Stability, long-term support, technology competence and reduction in Total Cost of Ownership are few of the benefits enterprises will accrue from our Support and Managed Services.

Benefits of Partnering with SkyBridge

Team of Experts

Peace of mind knowing your applications are in the hands of experts who are specifically trained and experienced in those applications

Reduced Cost

Lower cost of IT ownership than hiring full-time internal support staff or running increased risk of downtime

Easy Availability

Availability of highly specialized technical skills as needed, again, without the cost to find and retain this talent full time

Aligned Services

Managed services aligned to your specific applications and business needs

Dedicated Specialist

A senior managed support specialist dedicated to your account who knows your business

Quick Setup

Ability to step up quickly as needed into a more active role to implement, tailor, or upgrade applications as new requirements emerge

Connect People, Process And Technology

Strategic Consulting to Implement, Upgrade and Optimize

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