Changes in the global business environment have made business process improvement an imperative for organizations challenged with doing more with less. When designed and implemented effectively, business process improvement initiatives can deliver substantial benefits to an organization.
- Business process improvement (BPI) is the practice of rethinking and redesigning the way work is done.
- Business process automation (BPA), is the strategy used to automate processes to better support an organization’s mission and reduce costs.
The potential for high rewards are great, however so is the potential for missteps. Mismanaged transitions have a high rate of failure, so organizations should proceed with a well-defined plan.