Support & Managed Services

An extension to your core team - offering flexible support and managed services for a sustainable and optimized business

Support & Managed Services2021-09-21T08:04:47-05:00

What We Do

SkyBridge helps organizations to meet the challenge of ongoing ERP maintenance and support with a range of support services. We have specifically designed services to substantially lower maintenance costs and ensure timely response and guaranteed service levels through our Application Development Maintenance and Support (ADMS) offerings.

We have standardized support service processes, state of the art infrastructure and global delivery model all of which have enabled us to deliver significant cost savings to multiple enterprises. With more than two decades of seamless implementations, updates and support to ERP applications, we are more qualified than any of our competitors to be your round the clock managed services partner. We ensure that your applications stay up and running within the specified SLAs and that all issues get resolved within agreed-to timeframes, while adhering to the right standards.

How SkyBridge Helps

Remote Monitoring & Helpdesk Support Not only SkyBridge provides on-call helpdesk support but also offers 24/7/365 application remote monitoring. When issues occur, our team is often proactively able to identify, diagnose, and correct an issue even before users become aware of it. With teams staffed across our U.S. and offshore development centers in India (Hyderabad), SkyBridge can serve as an extension of a client’s support team, or provide turnkey, 24×7 services. Our staffing model is based on a ‘Shadow Team’ approach, supplementing your core team as and when it is necessary. SkyBridge ADMS capabilities:

SkyBridge carefully outlines service level requirements, customizing our maintenance process for unique client needs. We bring to each project a strong methodology for application maintenance, based on the Oracle Unified Methodology (OUM). Stability, long-term support, technology competence and reduction in total cost of ownership are few of the benefits enterprises will accrue from our Support and Managed Services.

Our Expertise

Portfolio Analysis

Application Advisory Services

Product Development

Custom Application Development

Package Application Maintenance

Application Monitoring

Application Enhancements

Mobile Solutions

Quality Assurance & Testing Services

Managed Services, Capacity Management & Staffing Services

Our Support and Managed Services:

Apart from Application Development Maintenance and Support services we offer a few other Products and Services too. SkyBridge has proprietary products such as PayMatch®. We also provide cost-effective offshore development for clients interested in alternatives for implementation services. 

With our secure Cloud-Based Services there is no worry of any kind of security breach, which is a major concern for those who are considering moving to cloud based platform. We provide Hybrid IT environments, with a powerful combination of both on-premises tools and cloud infrastructure. This gives freedom to organizations in determining which solutions best suit their needs.

The SkyBridge team is incessantly working towards innovative solutions to ensure our customers seize growth opportunities within the Cloud. The new generation of cloud applications is intelligent, easy to use, and better positioned to meet the rapidly changing needs of today’s IT and business buyer. They are smarter, are fully integrated, deliver faster time to value, and are easy to onboard and use. With these capabilities, our customers are fast-tracking digital innovation in disruptive times. We define and drive cloud roadmap for enterprises at every stage of cloud adoption to derive business value over multiple transformation horizons

Our Capabilities

We handle your applications with utmost care as we have a team of experts that are specifically trained and experienced in required areas. When the experts do it, they do it right

Lower costs of IT ownership compared to hiring full time internal support staff or running increased risk of downtime

Availability of highly specialized technical skills as required without involving additional cost of hiring and retaining this talent. Our main objective is to provide highly skilled, reliable, and scalable technical help as quickly as possible

Managed services aligned to your specific applications and business needs for optimal performance and reduced costs

An experienced and highly skilled support specialist dedicated to your account that is aware of your entire business

We setup quickly as needed into a more active role to implement, tailor, or upgrade applications as newer requirements emerge.

Our customers choose us to meet their unique managed services and support services needs.  Whether this means only off-hours coverage, different levels of service for each object or consulting coupled with managed services, our services are flexible enough to meet all the needs of any IT enterprise

Case studies & stories

We work together across the globe to make a world of difference.

View All

Ready to talk?

We work with ambitious leaders who want to define the future. Want to talk to your experts in Industry options?

Why SkyBridge Global?

23

Years of Experience and Industry Tailored Solutions

300+

Experienced Consultants

450+

Customer Who Trust Us

500+

Successful Projects

12

Focused Industries

Go to Top