What We Do
SkyBridge helps organizations to meet the challenge of ongoing ERP maintenance and support with a range of support services. We have specifically designed services to substantially lower maintenance costs and ensure timely response and guaranteed service levels through our Application Development Maintenance and Support (ADMS) offerings.
We have standardized support service processes, state of the art infrastructure and global delivery model all of which have enabled us to deliver significant cost savings to multiple enterprises. With more than two decades of seamless implementations, updates and support to ERP applications, we are more qualified than any of our competitors to be your round the clock managed services partner. We ensure that your applications stay up and running within the specified SLAs and that all issues get resolved within agreed-to timeframes, while adhering to the right standards.
How SkyBridge Helps
Remote Monitoring & Helpdesk Support Not only SkyBridge provides on-call helpdesk support but also offers 24/7/365 application remote monitoring. When issues occur, our team is often proactively able to identify, diagnose, and correct an issue even before users become aware of it. With teams staffed across our U.S. and offshore development centers in India (Hyderabad), SkyBridge can serve as an extension of a client’s support team, or provide turnkey, 24×7 services. Our staffing model is based on a ‘Shadow Team’ approach, supplementing your core team as and when it is necessary. SkyBridge ADMS capabilities:
Error tracking and debugging
Version upgrades or enhancements
Comprehensive user support
Technical troubleshooting
Performance monitoring & Performance testing
Quality assurance testing
Documentation development and maintenance
SkyBridge carefully outlines service level requirements, customizing our maintenance process for unique client needs. We bring to each project a strong methodology for application maintenance, based on the Oracle Unified Methodology (OUM). Stability, long-term support, technology competence and reduction in total cost of ownership are few of the benefits enterprises will accrue from our Support and Managed Services.
Our Expertise
Portfolio Analysis
Application Advisory Services
Product Development
Custom Application Development
Package Application Maintenance
Application Monitoring
Application Enhancements
Mobile Solutions
Quality Assurance & Testing Services
Managed Services, Capacity Management & Staffing Services
Our Support and Managed Services:
Apart from Application Development Maintenance and Support services we offer a few other Products and Services too. SkyBridge has proprietary products such as PayMatch®. We also provide cost-effective offshore development for clients interested in alternatives for implementation services.
With our secure Cloud-Based Services there is no worry of any kind of security breach, which is a major concern for those who are considering moving to cloud based platform. We provide Hybrid IT environments, with a powerful combination of both on-premises tools and cloud infrastructure. This gives freedom to organizations in determining which solutions best suit their needs.
The SkyBridge team is incessantly working towards innovative solutions to ensure our customers seize growth opportunities within the Cloud. The new generation of cloud applications is intelligent, easy to use, and better positioned to meet the rapidly changing needs of today’s IT and business buyer. They are smarter, are fully integrated, deliver faster time to value, and are easy to onboard and use. With these capabilities, our customers are fast-tracking digital innovation in disruptive times. We define and drive cloud roadmap for enterprises at every stage of cloud adoption to derive business value over multiple transformation horizons
